From odering to having the futon delivered was just a few days. Very easy, helpful staff answering questions by email. The mattress is fantastic. So well made, and the right level of comfort I was expecting.
The whole experience from speaking and emailing Cambridge Futons to receiving my mattress cannot be faulted. The customer service staff I spoke to were helpful, knowledgeable and pleasant, the delivery was prompt and the driver very nice. The mattress is the nicest, most comfortable I have ever bought and I do not regret spending more that I usually would as it is very well made even to the extent that there are small felt flower shapes covering the buttons. If anyone is considering buying the Pocket Sprung Futon, go ahead, you won’t regret doing so.