Fast free delivery
All our futons and Futomats are handmade to order in our Devon based workshop, so it does take a little bit longer to produce our items than other high-volume, machine made, off the shelf alternatives, but our super team of skilled craftspeople work really hard to get your order to you as soon
We currently take orders for delivery locations outside of mainland UK (including Northern Ireland) by email or phone 01395 239 832, get in touch for a custom delivery quote.
Our current delivery lead times are updated regularly, but for guidance please see below:
|Futon Mattress||7-10 working days|
|Futomats*||7-10 working days|
|Bedding||Next working day|
|Slumber Support||Next working day|
* Super King Futomats are delivered via our two-man delivery team, lead times are approximately 2-4 weeks.
If you require an urgent delivery, please get in touch, we will do everything we can to meet your requirements if at all possible.
Futon Mattress and Futomat Delivery
For UK Mainland and Scottish Highland deliveries of our futons and Futomats, we use DX.
One of our friendly admin team will get in touch to book a delivery date with you at your earliest convenience.
Unfortunately, we cannot offer timed deliveries. Currently there is no live time tracking system
for larger items with any UK carrier.
Delivery of your futon mattress or Futomat will be between 08:30am and 6:00pm Monday to Friday.
Customers must be available to accept delivery.
Should the courier attempt delivery and you are out, or not answer, a second delivery charge of £30 will be made.
If the incorrect address is given when the order is placed, and not corrected before dispatch,
a £15 re-routing charge will be made.
Deliveries are made to the entrance of your building or property. Please note, if you live in an apartment building or your property is not on the ground floor the courier will only deliver to the building entrance.
If for any reason you require assistance to bring your goods into your property, please contact us for a quote for two-man delivery to the room of your choice, prices vary between £35.00 - £50.00 depending on location.
We can arrange for a Saturday delivery upon request, this comes at a charge of £36.00 which
must be paid in advance of delivery. Saturday deliveries are before noon.
We cannot be held responsible if the delivery is delayed by the courier for reasons such as misrouting, weather, driver shortages, etc.
The goods must be checked thoroughly before a signature is given to the driver.
If there is in ANY DOUBT of the condition of the goods or packaging, you must sign as DAMAGED, do not sign as unchecked.
We cannot be held responsible for product or packaging that has been visibly damaged in transit and then signed for as received in "good condition" (any signature alone represents this).
Cambridge Futons will not accept damage claims for goods which have been signed for as “received in good condition”.
Bedding and Futon Mattress Cover Delivery
For UK Mainland and Scottish Highland deliveries of our bedding, we use APC.
Smaller items are usually dispatched within 48 working hours from order, once your order has been dispatched you will receive a text message from APC providing you with a 2 – 3 hour window on the morning of your delivery.
Super King Futomat Delivery
Our Super King Futomats will be delivered within 4 – 6 weeks of order.
Our super king futomats ordered for delivery to the UK Mainland and Scottish Highlands are delivered by BJS, a national delivery service, two-man team to the room of your choice.
Once your item has been dispatched from our workshop you will receive an email or text message offering the opportunity to book in a date for delivery. The night before your delivery you will receive a 3-hour time slot for the day of delivery.
If you have any questions regarding delivery, please don't hesitate to give us a call or drop us an email.