Terms & Conditions
Terms and Conditions
We recommend all our customers read this section before committing to buy for no other reason than to show you that we are a transparent company who has nothing to hide.
We try to give you all the information you could ever need to make what is, a considered purchase. Please read through, and if there's anything you're not sure about or don't understand, then give us a call and we'll be happy to talk things through with you.
Terms of purchase
Online purchases made with Cambridge Futons take place in a safe environment using the latest security technology to protect all our customers.
We accept credit and debit card transactions for Maestro, Delta, Visa, Mastercard, AMEX and Solo.
On completion of the credit card transaction a confirmation screen will display with a unique reference, our system will automatically send an email confirmation to the user's email address.
An order receipt email will be sent once payment has been taken and you will be alerted by email when the goods have been despatched from our workshop.
All items purchased remain the property of Cambridge Futons until payment has been received in full.
Criminal activity will be reported to the police, including credit card fraud.
No contract shall be in place until Cambridge Futons either expressly gives notice of its acceptance to the purchaser, or impliedly by fulfilling an order in whole or in part.
This policy does not affect your statutory rights.
Credit Card Security
Cambridge Futons encrypts all credit and debit card information to ensure transactions are private and protected whilst users are online with us.
We only accept browsers that permit communication through Secure Socket Layer (SSL) technology, users cannot inadvertently place an order through an insecure connection.
If for any reason you are worried about making an online purchase please contact us on 01395 239832 and we will be happy to take an order over the phone.
Tax Charges
Prices include VAT at the prevailing rate of 20%.
All prices and product details are accurate at the time of entry.
We reserve the right to amend prices at any time and without notice.
Back Orders
If your item is out of stock at the time of order, we will put the item on back order. You will be emailed with the option to cancel your order if you would rather not wait.
Fabrics and Sampling
The images we provide of the fabrics online should be used for reference only.
We highly recommend requesting fabric swatches before you order to see the colours in the light of your home, particularly as there may be colour variation on your screen and these images should be used as a guide only.
You can access our free fabric sampling service via our fabrics page.
Specification and Quality
Goods are manufactured to be within reasonable commercial standards of tolerances for goods of their type and there can be minor variations in the dimensions of the finished goods as compared to any dimensions given in sales literature. We have tried to give you the most accurate information about the dimensions of our products but due to their handmade nature, all measurements are approximate to +/- 2-3cm tolerance
Each of the items that we produce is individually hand made. There can be minor variations in colour, size and appearance between the goods and items displayed in our showroom, in our advertising literature, on our web site and in our advertisements.
We reserve the right without affecting our liabilities to you to make minor technical changes to the specification of goods, provided that the changes do not materially affect the use, quality, or performance of the goods. There will be no price adjustment on account of specification changes.
All items within an order are made from the same batch of fabric to ensure colour match, however as batches may vary we cannot guarantee colour match or the future supply of materials for items ordered at different times.
If an order is made in fabric supplied by the customer then it is the customer’s responsibility to ensure the fabric involved meets all the relevant specifications and legal regulations with regard to flammability.
Exposure to both direct and indirect sunlight will affect all fabrics in different ways and fading is the usual result.
Bespoke Items
If you require a bespoke or made to measure item, please contact us on 01395239830 or email us at sales@cambridgefutons.com
A bespoke, made to measure or personalised order is one which has been made especially for the customer and which does not feature as a standard item within our website or sales literature.
We are unable to accept a return or cancellation for any reason once the item has been despatched from our workshop.
Please bear in mind that the size we are given is the size we will aim for the finished item to be, however it may be a -/+ 2cm tolerance .
If a bespoke or personalised order is cancelled prior to delivery, we reserve the right to withhold some, or all monies already paid to cover any costs incurred up to that point.
Any order where a non-standard fabric has been selected if cancelled, may incur a restocking fee of up to 100% of the cost of the fabric.
If an order for a non-standard fabric is changed to an alternative fabric, a restocking fee of up to 100% of the cost of the fabric may be incurred.
Bespoke items may not be returned for any reason, any manufacturing fault to a bespoke item will be repaired under our standard terms and conditions for repair.
If you are uncertain if your order is considered bespoke please contact us on01395 239830 or email us at sales@cambridgefutons.com
Returns
We hope that you are happy with your purchase. Should you wish to return an item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you.
We cannot accept the returns of any item once it has been used or slept on.
This policy does not affect your statutory rights.
Where products are not faulty it is your responsibility to arrange the return of any products at your own cost.
Please send returns within 14 days of delivery to:
Cambridge Futons, Unit 15, Woodbury Business Park, Woodbury, Devon, EX5 1AY
Please provide by email a proof of postage to sales@cambdrigefutons.com
Please include a note with your name, contact number, order number and reason for returning the item and whether you want a refund or a replacement.
For the purpose of any returns, if the goods were originally delivered in specialist packaging, then this should be retained for the same use at collection. If not available and new packaging has to be supplied, then this will be at the cost of the customer.
It is the responsibility of the customer to ensure returns are safely packaged and sealed for transit. Where goods have not been suitably secured and packaged for transit refunds may be refused.
Refunds will be issued once the return item has been fully inspected by our production team to confirm returns criteria are met.
We reserve the right to refuse the return if the returns criteria are not met. Upon receipt of the goods we will issue a full refund of the amount paid or an exchange credit as required.
If returned goods are damaged by a courier arranged by the Customer we will be unable to make a full refund.
If you would like Cambridge Futons to arrange the return of larger items, please contact sales@cambridgefutons.com. The cost of return carriage will be deducted from the refund amount.
Return carriage cost applied to Futomats and Futon Mattresses will be charged at £70 per item.
Please note delivery and collection charges will not be refunded.
The good for return must be accessible to the delivery team. So4Bed Limited will not be liable for costs incurred where normal access was not possible. Any costs attributable to the customer will be deducted from the full refunded amount.
Refunds will be processed within 21 days of collection of goods by our courier where collection has been arranged by So4Bed Ltd.
Refunds will be processed within 14 days of receipt of goods returned where the customer has arranged their own return.
Duvets and Mattress Protectors are not returnable and non-refundable once they have been removed from the original packaging for any reason other than manufacturing fault.
Bespoke items may not be returned for any reason, any manufacturing fault to a bespoke item will be repaired under our standard terms and conditions for repair.
Please call us on 01395 239832 if you have any questions.
Exchanges
Cambridge Futons hope that you are happy with your purchase. Should you wish to return, refund or exchange an item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you.
Where products are not faulty it is your responsibility to arrange the return of any products at your own cost.
Please send returns within 14 days of delivery to:
Cambridge Futons, Unit 15, Woodbury Business Park, Woodbury, Devon, EX5 1AY
Please provide by email a proof of postage to sales@cambridgefutons.com
Please include a note with your name, contact number, order number and reason for returning the item and whether you want a refund or a replacement.
We reserve the right to refuse the return if the returns criteria are not met. Upon receipt of the goods we will issue a full refund of the amount paid or an exchange credit as required.
If returned goods are damaged by a courier arranged by the Customer we will be unable to make a full refund.
If you would like Cambridge Futons to arrange the return of larger items, please contact sales@cambridgefutons.com. Cost of delivery and return carriage will be charged at £70 per item deducted from the refund amount.
Please note delivery and collection charges will not be refunded.
Bespoke and made to measure items may not be returned.
Please call us on 01395 239832 if you have any questions.
For hygiene reasons, the law is strict about returning products used as a mattress.
This policy does not affect your statutory rights.
Cancellations
Orders cannot be cancelled once a delivery date has been arranged.
Cancellations before this time can be done at no cost unless your order is considered a bespoke item.
If a bespoke or personalised order is cancelled prior to delivery, we reserve the right to withhold some, or all monies already paid to cover any costs incurred up to that point.
Any order where a non-standard fabric has been selected if cancelled, may incur a restocking fee of up to 100% of the cost of the fabric.
If an order for a non-standard fabric is changed to an alternative fabric, a restocking fee of up to 100% of the cost of the fabric may be incurred.
If you wish to initiate a cancellation please contact us directly either by telephone on01395 239832, by email atsales@cambridgefutons.com or in writing to Cambridge Futons, Unit 15, Woodbury Business Park, Woodbury, Devon, EX5 1AY
A Failed delivery charge of £120 will be applied to all orders cancelled after despatch from our workshop.
Courier costs associated with the return of cancelled item which have already been despatched from our workshop will be charged at the following rates:
Futon Mattress: £70 per item.
Futomat Mattress: £70 per item.
Care
Our products are supplied with care instructions. We recommend familiarising yourself with the care of our products to ensure you get the very best quality of use out of the item.
Care instructions can also be found here.
Failure to adhere to the care instructions will invalidate the 1 years manufacturers guarantee.
We do not recommend the use of harsh chemicals when cleaning any of our products.
We do not recommend hoovering our mattresses, toppers, futon mattresses or futomats, this may damage the internal fibres.
Certain polishes and air freshener sprays can cause damage to fabrics, such products should be used well away from fabric covered furniture.
Guarantee
We are confident in the quality and craftmanship of our products. Any goods manufactured by Cambridge Futons will carry a 1 year manufacturer’s guarantee from the date of delivery against defective workmanship and/or materials for residential use in a home environment.
What our guarantee does cover
- Defective workmanship and materials
- Sewing faults and fabric flaws
- Faulty handles, air vents and tufts
What our guarantee doesn’t cover
- Normal wear & tear over time
- Accidental damage including spills & stains
- Damage from aggressive cleaning
- Sun damage
- Natural dipping - it is not uncommon for a small amount of dipping to appear in your mattress or topper where the natural fibres have been compressed. This can be anything up to 2.5cm depending on the product. This is not a fault and is normal for natural fibres to settle over time.
Failure to adhere to the care instructions will invalidate the 1 years manufacturers guarantee.
Regular flipping & turning of your mattress, futon or futomat in line with the care instructions provided will prolong their lifespan, you can find instructions on how to do this in our Care Guides.
A £200 holding deposit is payable in advance to initiate a guarantee claim.
Where fault is found with the item due to manufacturing error the holding deposit will be fully refundable.
Where no manufacturing fault is found the holding deposit will be kept by Cambridge Futons to cover the costs of courier charges related to the collection and redelivery of the item to the customer.
Futon Mattress & Futomat Delivery
All our futons and futomats are handmade to order in our Devon based workshop, so it does take a little bit longer to produce our items than other high-volume, machine made, off the shelf alternatives, but our super team of skilled craftspeople work really to get your order to you as soon as possible.
Delivery will be between 10 - 15 days in the mainland UK - every mattress is handmade to order (except clearance items). If you require an urgent delivery please call and we can check if it is possible to manufacture and deliver by your required date.
While we make every effort to deliver within these timescales, deliveries to remote areas and further distances (including Scotland) may take longer than our standard timescale.
We can offer a service to offshore Islands, Northern and Republic of Ireland. Please contact us for a delivery quote.
If you are unsure about the options below, please ring
Saturday, named day and other timed services can be arranged in advance of despatch, this service is chargeable at £45 per item.
Delivery to the UK Mainland and Scottish Highlands are delivered by BJS, a national delivery service, two-man team to the room of your choice.
Failed deliveries where the customer is at fault will be chargeable to the customer at £70 per item.
We cannot be held responsible if the delivery is delayed by the courier for reasons such as misrouting, weather, driver shortages, etc.
The goods must be checked thoroughly before a signature is given to the driver.
If there is in ANY DOUBT of the condition of the goods or packaging, you must sign as DAMAGED, do not sign as unchecked.
We cannot be held responsible for product or packaging that has been visibly damaged in transit and then signed for as received in "good condition" (any signature alone represents this).
Cottonsafe® Natural Mattress will not accept damage claims for goods which have been signed for as “received in good condition”.
Bedding and Futon Mattress Cover Delivery
For UK Mainland and Scottish Highland deliveries of our bedding, we use APC.
Smaller items are usually dispatched within 48 working hours from order, once your order has been dispatched you will receive a text message from APC providing you with a 2 – 3 hour window on the morning of your delivery.
Super King Futomat Delivery
All our Futomats are handmade to order in our Devon based workshop.
Delivery of a super king Futomat will be between 4 to 6 weeks in the mainland UK - every mattress is handmade to order (except clearance items). If you require an urgent delivery please call and we can check if it is possible to manufacture and deliver by your required date.
While we make every effort to deliver within these timescales, deliveries to remote areas and further distances (including Scotland) may take longer than our standard timescale.
We can offer a service to offshore Islands, Northern and Republic of Ireland. Please contact us for a delivery quote.
If you are unsure about the options below, please ring
01395 239832
Saturday, named day and other timed services can be arranged in advance of despatch, this service is chargeable at £45 per item.
Once your item has been dispatched from our workshop you will receive an email or text message offering the opportunity to book in a date for delivery. The night before your delivery you will receive a 3-hour time slot for the day of delivery.
If you have any questions regarding delivery, please don't hesitate to give us a call or drop us an email.
Failed deliveries where the customer is at fault will be chargeable to the customer at £120 per mattress.
We cannot be held responsible if the delivery is delayed by the courier for reasons such as misrouting, weather, driver shortages, etc.
The goods must be checked thoroughly before a signature is given to the driver.
If there is in ANY DOUBT of the condition of the goods or packaging, you must sign as DAMAGED, do not sign as unchecked.
We cannot be held responsible for product or packaging that has been visibly damaged in transit and then signed for as received in "good condition" (any signature alone represents this).
Cambridge Futons will not accept damage claims for goods which have been signed for as “received in good condition”.
Intellectual Property Rights
Cottonsafe® is a Registered Trademark.
We are the owner or licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy and make download extracts, of any page from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.
If you print off, copy or download any part of our site in breach of these terms of use, your right to
use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Visitor Material and Conduct
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of
confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses any of these clauses.
Links To and From Other Websites
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. Use of any other website may be subject to terms and conditions applicable to such particular website.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Cambridge Futons logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Cambridge Futons trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you;
and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of the clause as set out above .
Disclaimer
While we endeavour to ensure that information on our website is correct, we do not warrant the accuracy and completeness of the material on this website.
We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.
The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Limitation of Liability
Cambridge Futons does not, and nothing in these terms and conditions shall act to exclude or limit Cambridge Futons liability for death or personal injury resulting from its negligence, fraud or any other liability which may not by applicable law be excluded or limited.
Subject to the sub-clause above, in no event shall Cambridge Futons be liable (whether for breach of contract, negligence or for any other reason) for any loss of profits, exemplary or special damages, loss of sales, loss of revenue, loss of goodwill, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, software or data, loss of or waste of management or
other staff time, or for any indirect, consequential or special loss, however arising.
Subject to the sub-clause above, Cambridge Futons is not liable for any action you may take as a result of relying on any information provided on the Site.
Information About Us
Cambridge Futons is a site operated by So4Bed Limited. We are a company registered in England and Wales under registration number 4863996.
Our registered office is c/o Bush & Co, 2 Barnfield Cres, Exeter EX1 1QT.
Our VAT number is 836898952.
is a site operated by So4Bed Limited. We are a company registered in England and Wales under registration number 4863996.