Delivery from Cambridge Futons
On placing an order please allow 7-14 working days for delivery. If you require an urgent delivery please call and we can check we have your requirements in stock or if we can manufacture by your requested date.
Please note that we deliver to the mainland UK only for free. When delivering to parts of Scotland and Scottish Highlands or Islands off the mainland (including Northern and Southern Ireland) there will be an additional delivery charge and it may take more time to get to you. Call for a list of areas affected or a quote for delivery. We get our quotes directly from our couriers and you will be charged the amount they quote, no more.
We have a number of delivery options available. If you are unsure about the options below, please call 01395 239830.
- Monday to Friday Courier Delivery
Our courier delivers between 8.30am and 6pm on weekdays (unless a Saturday delivery is paid for) and we are unable to give an estimated time for delivery. There needs to be someone available to check and sign for the goods. Please also be aware that our couriers will deliver to your front door only as they are not insured to enter a property.
If your property is in an apartment building, or isn’t on the ground floor, the courier will deliver to the building entrance only (the driver might help you take the goods to your door if a goods lift is available). If you have any concerns regarding access to the property, please contact us ahead of placing your order.
A delivery date will be arranged with you on receipt of your order by email. Though delivery is booked in for a set date, we cannot be held responsible if the delivery is delayed by the courier for reasons such as mis-routing, weather etc.
The goods must be checked thoroughly before a signature is given to the driver. If there is in ANY DOUBT of the condition of the goods or packaging, you must sign as “Damaged” not “unchecked”.
We cannot be held responsible for product or packaging that has been visibly damaged in transit and yet signed for as received in “good condition” (any signature alone represents this). This is because we cannot claim for the damage from the courier if they have it on their system as signed for received in good condition.